Overview

We have an exchange only, no refund policy.

This Policy outlines the conditions under which Diya Collections PTY LTD will handle returns for products purchased through our online store or in person. By making a purchase from us, you agree to this Policy.

Entity Name: Diya Collections PTY LTD
Business Location: VIC 3178
ABN: 47 675 508 862
Contact: diyacollectionsau@gmail.com

Returns

1. Eligibility for Returns

To be eligible for an exchange, your item must be returned in the same condition that you received it (for e.g garments with original folds intact), within 7 days of receiving them. It must also be in the original packaging with labels. We only replace items that are defective or damaged. Items that do not meet these criteria will not be taken back for exchange.

2. Process

To initiate an exchange, please contact us at diyacollectionsau@gmail.com with your order number and a detailed description of the issue. We will provide you with instructions on how to return your item.

3. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. All costs for shipping will have to be paid by the customer. Shipping costs are non-refundable.

4. Shipping Times

Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance.

Contact Information

For questions related to returns, please contact us at:

Diya Collections PTY LTD
WhatsApp message: 0478 363 291

Email: diyacollectionsau@gmail.com

We are committed to addressing your inquiries promptly and will make every effort to respond to your questions within 48 hours. Your satisfaction is our priority, and we value your feedback as we strive to continuously improve our services and customer experience.